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Flagman Casino
Flagman Casino

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Terms and conditions

  1. Introduction 1.1 Purpose of the Terms These Terms and Conditions ("Terms") aim to provide a clear understanding between Flagman Casino ("we" or "us") and you, the user ("you"), regarding your use of our services.

1.2 Acceptance of Terms By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not accept these Terms, please do not use our services.

1.3 Age and Legal Restrictions You must be at least 18 years old (or the age of majority in your jurisdiction) to use our services. We reserve the right to verify your age and may request proof of age from you.

  1. Account Registration 2.1 Eligibility To register an account with us, you must provide accurate and truthful information about yourself.

2.2 KYC and Verification Requirements We may require verification of your identity to comply with anti-money laundering regulations and to protect our users' interests. We reserve the right to request additional documentation or information from you.

2.3 Responsibility for Account Security You are responsible for keeping your account details secure and confidential. You must not share your login credentials with anyone else, and we will not be liable for any unauthorized access to your account.

  1. Deposits and Withdrawals 3.1 Accepted Payment Methods We accept various payment methods, including credit/debit cards, e-wallets, and cryptocurrencies. Please check our website for a list of accepted payment methods.

3.2 Minimum and Maximum Limits Minimum deposit limits apply to certain payment methods, while maximum limits may be set by us or the relevant payment provider. We reserve the right to change these limits at any time.

3.3 Processing Times and Fees We aim to process withdrawals within 24 hours of receiving a request, but this may vary depending on the payment method used. Please note that some payment methods may incur fees for transactions.

3.4 Anti-Money Laundering Policy We are committed to preventing money laundering and terrorist financing. We reserve the right to report any suspicious activity to the relevant authorities and to block or reverse transactions that we suspect may be related to such activities.

  1. Bonuses and Promotions 4.1 How Bonuses Are Credited Bonuses are credited to your account according to our promotional terms, which can be found on our website.

4.2 Wagering Requirements Wagering requirements apply to bonuses, and you must meet these requirements before withdrawing any winnings from a bonus.

4.3 Expiry and Abuse Clauses We reserve the right to withdraw or amend any promotion at any time without notice. We may also cancel your account if we suspect abuse of our promotional terms.

  1. Gameplay and Fairness 5.1 RNG Usage We use Random Number Generators ("RNGs") to ensure fairness in all games played on our platform.

5.2 Game Malfunctions If a game malfunctions, we will take immediate action to resolve the issue and ensure that you are not disadvantaged.

5.3 Limits on Play and Responsible Gaming Tools We offer various responsible gaming tools to help you manage your play and set limits on your account.

  1. Responsible Gambling 6.1 Self-Exclusion Options You can self-exclude from our services for a minimum of 24 hours, up to a maximum of six months, depending on the type of exclusion chosen.

6.2 Deposit, Wager, and Session Limits We offer various limits that you can set yourself, including deposit, wager, and session limits.

6.3 Help and Support Links If you or someone else has a problem with gambling, please visit our help page for links to support services such as GamCare and Gamblers Anonymous.

  1. Prohibited Activities 7.1 Bonus Abuse We will take action against any user who abuses bonuses or promotional offers.

7.2 Fraud, Collusion, or Manipulation We will not tolerate any form of fraud, collusion, or manipulation in our games or services.

7.3 Use of Bots or Automated Systems You may not use bots or automated systems to play our games.

  1. Account Suspension and Closure 8.1 Voluntary Account Closure If you wish to close your account, please contact us via email or live chat.

8.2 Breach of Terms We reserve the right to suspend or close your account if we suspect a breach of these Terms.

8.3 Inactivity and Dormant Accounts We will consider accounts inactive after 12 months and may close them in accordance with our dormant account policy.

  1. Privacy and Data Protection 9.1 Information Collected We collect information about you when you register an account, including your name, address, date of birth, and contact details.

9.2 Use and Storage of Personal Data We use your personal data to provide services to you, comply with regulatory requirements, and improve our services.

9.3 GDPR Compliance (if applicable) We are committed to complying with the General Data Protection Regulation ("GDPR") in all EU member states.

  1. Limitation of Liability 10.1 Losses We will not be liable for any losses or damages resulting from your use of our services, including but not limited to losses related to bonus abuse, game malfunctions, or system errors.

10.2 System Errors We may experience technical difficulties that result in system errors or downtime. We will take all reasonable steps to resolve these issues as quickly as possible.

10.3 Third-Party Links Our website and services may contain links to third-party websites. We are not responsible for the content of these sites, and you use them at your own risk.

  1. Amendments and Updates 11.1 Right to Modify the Terms We reserve the right to modify or update these Terms at any time without notice.

11.2 Notification of Changes We will post a notification on our website if we make any significant changes to these Terms, but it is your responsibility to check this page regularly for updates.